Raising your rates is easier when the email is clear, gives enough notice and keeps the relationship friendly. Use these five emails to tell ongoing clients, update a retainer, quote the new rate and reply if someone pushes back.
1. Rate increase notice for an ongoing client
Subject: My rates from [date]
Hi [Name],
I've really enjoyed working with you on [project or retainer]. I'm writing to let you know that from [date, ideally 30-60 days away] my rate for new work will be [new rate], up from [old rate].
Anything already agreed or in progress stays at the current rate. Happy to talk it through if you have any questions.
Thanks for being a great client,
[Your name]
2. Retainer price change
Subject: Update to our monthly retainer
Hi [Name],
A quick heads-up about our retainer. Starting [month], the monthly fee will be [new fee] for the same [hours or deliverables], up from [old fee].
Over the last [period] we've [result, e.g. shipped 12 campaigns and doubled the email list], and the new fee reflects that work and my current rates.
If you'd like to adjust the scope to stay closer to the current budget, I'm glad to suggest options.
[Your name]
3. Raise with an option to lock in the old rate
Subject: New rates, and a way to keep the current one
Hi [Name],
From [date], my standard rate goes to [new rate]. Because you've been with me since [year], you can keep the current rate of [old rate] for any project booked before [cut-off date].
Just reply if there's something you'd like to schedule before then.
[Your name]
4. New rate on the next quote
Subject: Quote for [project]
Hi [Name],
Thanks for sending over [project]. Here's my quote: [price or rate], based on [scope].
You'll notice this is higher than our last project. I updated my rates this year to reflect [more experience, added services, faster turnaround]. Everything else about how we work stays the same.
Let me know if you'd like to go ahead and I'll send the agreement.
[Your name]
5. Reply when a client pushes back
Subject: Re: My rates from [date]
Hi [Name],
Thanks for being upfront, I understand budgets are tight. The new rate stays at [new rate], but here are a few ways to make it work:
- Reduce the scope to [smaller option] for [price]
- Move to [fewer hours / a lighter monthly package]
- Book [project] before [date] at the current rate
Let me know which suits you best and I'll update the plan.
[Your name]
FAQ
- How much notice should I give before raising my freelance rates?
- Give ongoing clients at least 30 days' notice, and 60 days for retainers or larger accounts. That gives them time to plan their budget and makes the change feel fair rather than sudden.
- Should I explain why I'm raising my rates?
- A short reason helps, such as more experience, added services or results you've delivered, but you don't need to justify it in detail or apologise. State the new rate, the start date and what stays the same.
- Do rate increases apply to work already in progress?
- Usually not. Keep agreed or in-progress projects at the old rate and apply the new rate to new work or the next billing period. Say this clearly in your email so the client isn't surprised by an invoice.
- What if a client says no to the new rate?
- Offer a smaller scope or package at the new rate rather than discounting. If it still doesn't fit, it may be time to replace that client, so make sure your pipeline has enough leads before you send the notice.